Customer Service
Your satisfaction is our #1 priority!
Have a question or concern? Email us at [email protected].
Please include your Order Number if you have one.
Customer Support
Monday – Friday
8:00am to 6:00pm Central Time
Email: [email protected]
Toll Free: 855-336-4730
Clinical / Technical Support
Visit the Cell-Logic Australia website
Visit the Cell-Logic Australia website
Ordering
Order online 24/7
U.S. Shipping and Estimated Delivery Times
Free U.S. Standard Shipping on all orders over $49 (U.S. Standard Shipping does not apply to wholesale orders)
Shipping costs and times depend upon the method you choose. Tracking numbers will be sent to the email address in the order.
U.S. Standard, Priority and Express will be shipped via USPS.
- U.S. Standard Shipping usually arrives in 3 to 5 business days. (Does not apply to wholesale orders)
- U.S. Priority Shipping usually arrives in 2 to 3 business days.
- U.S. Express Shipping is guaranteed to arrive in 1 to 2 business days.
To allow for possible shipping delays by the USPS, please allow 5 to 10 business days from the date of your order.
We make every effort to ship orders on the first business day in which all ordered products are In Stock, though orders placed after 3:00 PM Central Standard Time may not be shipped until the following business day.
Shipping outside the United States
Click here for Information on Canadian Orders.
U.S. Express Shipping
U.S. Express Shipping is offered for a flat rate of $44.99 on all orders (Does not apply to wholesale orders) and will be shipped via USPS Express Mail. USPS Express Mail (including Saturday delivery for orders placed on Friday) is available for In-Stock products. Your order must be placed by 3:00pm Central Standard Time. USPS guarantees overnight delivery to most locations or your shipping fee will be refunded. Some zip codes are only guaranteed for 2nd day delivery. Click here to determine if your zip code is 1 or 2 day delivery (origin zip code is 63026). See USPS Express Mail Policies for more information.
Feel free to call us to obtain an estimated ship date for your order.
Inventory and Stock Availability
We maintain inventory levels to balance the needs of keeping products you want in-stock while ensuring product freshness and long remaining shelf life. All items list whether they are “In Stock”, “Out of Stock” or “Back Ordered”. We receive new product daily so check back often is something is not available.
Can’t find a product?
Please contact Customer Service by emailing [email protected] or calling Toll Free 855-336-4730.
Returns and Exchanges
You may return unopened products for any reason for a full refund, less any shipping fees, within 30 days of receipt. Please inspect all products and expiration dates before opening the bottles as returns on open bottles are not permitted. Please do not throw away unwanted items until you have contacted Customer Service.
To process a return, ship your unopened products to us at the address below. Please include one of the following:
- A copy of your original packing slip
- A copy of your order email
- Or a piece of paper with the order number, your name, email address, and phone number.
Please include the reason for the return. Returns without the original order information, or your contact information, will be discarded without refund.
Please ship all returns to:
Cell-Logic-USA
250 Axminister Dr.
Fenton, MO 63026
